{"id":534,"date":"2019-08-09T13:25:48","date_gmt":"2019-08-09T11:25:48","guid":{"rendered":"https:\/\/www.colbertmd.sk\/reklamacni-rad\/"},"modified":"2019-08-12T08:29:56","modified_gmt":"2019-08-12T06:29:56","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/www.knownskincare.com\/cs\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"

Reklama\u010dn\u00ed \u0159\u00e1d<\/h1>\n

Tento reklama\u010dn\u00ed \u0159\u00e1d up\u0159es\u0148uje postup spot\u0159ebitele v p\u0159\u00edpad\u011b, \u017ee i p\u0159es ve\u0161ker\u00e9 \u00fasil\u00ed spole\u010dnosti Wise solutions, s.r.o. nab\u00eddnout spot\u0159ebiteli v\u00fdrobek spl\u0148uj\u00edc\u00ed po\u017eadavky na kvalitu stanovenou normami platn\u00fdmi v Slovensk\u00e9 republice i v cel\u00e9 EU, vznikne na stran\u011b spot\u0159ebitele opr\u00e1vn\u011bn\u00fd d\u016fvod k uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady prod\u00e1van\u00e9ho v\u00fdrobku.<\/p>\n

\u010cl\u00e1nek 1
\nV\u00fdb\u011br v\u00fdrobku a \u00fadr\u017eba<\/h3>\n

Hlavn\u00ed p\u0159edpoklad pro \u00fasp\u011b\u0161n\u00e9 u\u017e\u00edv\u00e1n\u00ed zakoupen\u00e9ho v\u00fdrobku je jeho spr\u00e1vn\u00fd v\u00fdb\u011br. Zvolen\u00fd druh a \u00fa\u010delovost v\u00fdrobku by m\u011bly p\u0159esn\u011b odpov\u00eddat pot\u0159eb\u00e1m spot\u0159ebitele. Nevhodn\u011b zvolen\u00fd druh, zda \u00fa\u010delovost v\u00fdrobku nemohou b\u00fdt d\u016fvodem k pozd\u011bj\u0161\u00ed reklamaci. Dal\u0161\u00edm d\u016fle\u017eit\u00fdm p\u0159edpokladem pro zachov\u00e1n\u00ed dobr\u00e9ho stavu v\u00fdrobku a jeho funk\u010dnosti v pr\u016fb\u011bhu u\u017e\u00edv\u00e1n\u00ed je jeho spr\u00e1vn\u00e9 skladov\u00e1n\u00ed s ohledem na povahu prod\u00e1van\u00e9ho zbo\u017e\u00ed (kosmetick\u00e9 produkty), tedy skladov\u00e1n\u00ed p\u0159i teplot\u00e1ch od 5 do 25 \u00b0 C.<\/p>\n

\u010cl\u00e1nek 2
\nOdpov\u011bdnost za vady prodan\u00e9 v\u011bci<\/h3>\n

Prod\u00e1van\u00e1 v\u011bc mus\u00ed m\u00edt po\u017eadovanou a pr\u00e1vn\u00edmi p\u0159edpisy stanovenou jakost, mno\u017estv\u00ed, m\u00edru a mus\u00ed b\u00fdt bez chyb, zejm\u00e9na mus\u00ed odpov\u00eddat z\u00e1vazn\u00fdm norm\u00e1m. Spole\u010dnost Wise solutions, s.r.o. odpov\u00edd\u00e1 za chyby, kter\u00e9 maj\u00ed produkty p\u0159i p\u0159evzet\u00ed spot\u0159ebitelem. U produkt\u016f prod\u00e1van\u00fdch za ni\u017e\u0161\u00ed cenu neodpov\u00edd\u00e1 za vadu, pro kterou byla sjedn\u00e1na ni\u017e\u0161\u00ed cena.<\/p>\n

\u010cl\u00e1nek 3
\nZp\u016fsob vy\u0159\u00edzen\u00ed reklamace<\/h3>\n

Prod\u00e1vaj\u00edc\u00ed je povinen vy\u0159\u00eddit reklamaci ihned, ve slo\u017eit\u00fdch p\u0159\u00edpadech do t\u0159\u00ed pracovn\u00edch dn\u016f. Do t\u00e9to lh\u016fty se nezapo\u010d\u00edt\u00e1v\u00e1 \u010das pot\u0159ebn\u00fd na odborn\u00e9 posouzen\u00ed chyby. Vy\u0159\u00edzen\u00ed reklamace v\u0161ak nesm\u00ed trvat d\u00e9le ne\u017e 30 dn\u00ed. Po uplynut\u00ed t\u00e9to lh\u016fty m\u00e1 spot\u0159ebitel stejn\u00e1 pr\u00e1va, jako by \u0161lo o neodstranitelnou vadu. Prod\u00e1vaj\u00edc\u00ed je povinen, pokud reklamaci neposoud\u00ed do t\u0159\u00ed pracovn\u00edch dn\u016f, v\u00fdrobek zaslat na vlastn\u00ed n\u00e1klady na odborn\u00e9 posouzen\u00ed. Spot\u0159ebitel je povinen p\u0159edlo\u017eit reklamovan\u00fd v\u00fdrobek kompletn\u00ed, \u0159\u00e1dn\u011b vy\u010di\u0161t\u011bn, nepremo\u010den\u00fd a hygienicky nez\u00e1vadn\u00fd. Prod\u00e1vaj\u00edc\u00ed je opr\u00e1vn\u011bn odm\u00edtnout p\u0159evz\u00edt k posouzen\u00ed v\u00fdrobek, kter\u00fd nebude spl\u0148ovat tyto podm\u00ednky.<\/p>\n

\u010cl\u00e1nek 4
\nPostup a m\u00edsto uplatn\u011bn\u00ed reklamace<\/h3>\n
    \n
  1. Kontaktujte n\u00e1s<\/strong> – Pokud v\u00e1m bylo doru\u010deno po\u0161kozen\u00e9 zbo\u017e\u00ed, neprodlen\u011b (nejpozd\u011bji do 24 hod.) n\u00e1s pros\u00edm kontaktujte prost\u0159ednictv\u00edm e-mailu: info@wisesolutions.sk nebo telefonicky na tel. \u010d. +421 905 646 291.<\/li>\n
  2. Vypln\u011bn\u00ed reklama\u010dn\u00edho protokolu<\/strong> – Na uplatn\u011bn\u00ed reklamace je z\u00e1kazn\u00edk povinen vyplnit reklama\u010dn\u00ed protokol, kter\u00fd naleznete zde: reklama\u010dn\u00ed protokol<\/a><\/li>\n
  3. Zp\u011btn\u00e9 odesl\u00e1n\u00ed po\u0161kozen\u00e9ho zbo\u017e\u00ed<\/strong> – Reklamovan\u00e9 zbo\u017e\u00ed je nutn\u00e9 doru\u010dit do s\u00eddla prod\u00e1vaj\u00edc\u00edho, a to bu\u010f osobn\u011b nebo prost\u0159ednictv\u00edm po\u0161ty nebo kur\u00fdra na adresu Wise solutions, s.r.o., Trhov\u00e1 \u010d. 1, 960 01 Zvolen, Slovensk\u00e1 republika. K reklamovan\u00e9mu v\u00fdrobku mus\u00ed spot\u0159ebitel dolo\u017eit doklad o zakoupen\u00ed a reklama\u010dn\u00ed protokol.<\/li>\n<\/ol>\n

    \u010cl\u00e1nek 5
    \nLh\u016fty pro uplatn\u011bn\u00ed reklamace<\/h3>\n

    Z\u00e1ru\u010dn\u00ed lh\u016fta je 24 m\u011bs\u00edc\u016f a za\u010d\u00edn\u00e1 b\u011b\u017eet ode dne p\u0159evzet\u00ed v\u00fdrobku spot\u0159ebitelem. Pokud je na prod\u00e1van\u00e9 v\u011bci, na obalu nebo v n\u00e1vodu k n\u00ed p\u0159ipojen\u00e9m vyzna\u010dena lh\u016fta k pou\u017eit\u00ed, neskon\u010d\u00ed se z\u00e1ru\u010dn\u00ed lh\u016fta p\u0159ed uplynut\u00edm t\u00e9to lh\u016fty. Reklamaci je nutn\u00e9 uplatnit bez zbyte\u010dn\u00e9ho odkladu, ihned, jak se chyba projevila. Dal\u0161\u00ed pou\u017e\u00edv\u00e1n\u00ed v\u00fdrobku s chybou m\u016f\u017ee zap\u0159\u00ed\u010dinit prohlouben\u00ed vady, znehodnocen\u00ed v\u00fdrobku a m\u016f\u017ee b\u00fdt d\u016fvodem odm\u00edtnut\u00ed reklamace.<\/p>\n

    \u010cl\u00e1nek 6
    \nOdstraniteln\u00e9 chyby<\/h3>\n

    Za odstranitelnou vadu se pova\u017euje takov\u00e1 vada, kterou lze odstranit opravou, ani\u017e by utrp\u011bl vzhled, funkce a kvalita zbo\u017e\u00ed. V p\u0159\u00edpad\u011b, \u017ee se takov\u00e1 chyba vyskytne, m\u00e1 spot\u0159ebitel pr\u00e1vo, aby byla bezplatn\u011b, v\u010das a \u0159\u00e1dn\u011b odstran\u011bna. Prod\u00e1vaj\u00edc\u00ed je povinen vadu bez zbyte\u010dn\u00e9ho odkladu odstranit nejpozd\u011bji do 30 kalend\u00e1\u0159n\u00edch dn\u016f ode dne uplatn\u011bn\u00ed reklamace. Doba od uplatn\u011bn\u00ed reklamace a\u017e do doby, kdy je spot\u0159ebitel po skon\u010den\u00ed opravy povinen v\u011bc p\u0159evz\u00edt, se do z\u00e1ru\u010dn\u00ed doby nepo\u010d\u00edt\u00e1. Pokud nem\u016f\u017ee spot\u0159ebitel pro op\u011btovn\u00e9 vyskytnut\u00ed vady po oprav\u011b nebo pro v\u011bt\u0161\u00ed po\u010det odstraniteln\u00fdch vad v\u00fdrobek \u0159\u00e1dn\u011b u\u017e\u00edvat, m\u00e1 pr\u00e1vo na v\u00fdm\u011bnu v\u00fdrobku za jin\u00fd, nebo m\u016f\u017ee odstoupit od kupn\u00ed smlouvy. Op\u011btovn\u011b vyskytnut\u00ed vady po oprav\u011b znamen\u00e1, \u017ee stejn\u00e1 chyba, kter\u00e1 byla v z\u00e1ru\u010dn\u00ed lh\u016ft\u011b ji\u017e nejm\u00e9n\u011b dvakr\u00e1t odstra\u0148ov\u00e1na, se op\u011btovn\u011b vyskytne. V\u011bt\u0161\u00ed po\u010det odstraniteln\u00fdch vad v\u00fdrobku znamen\u00e1, \u017ee v\u00fdrobek m\u00e1 v dob\u011b uplatn\u011bn\u00ed reklamace sou\u010dasn\u011b nejm\u00e9n\u011b t\u0159i odstraniteln\u00e9 chyby.<\/p>\n

    \u010cl\u00e1nek 7
    \nNeodstraniteln\u00e9 chyby<\/h3>\n

    Za neodstranitelnou vadu se pova\u017euje takov\u00e1 vada, kterou nelze ve stanoven\u00e9 lh\u016ft\u011b odstranit a kter\u00e1 br\u00e1n\u00ed tomu, aby mohl b\u00fdt v\u00fdrobek \u0159\u00e1dn\u011b pou\u017e\u00edv\u00e1n. V p\u0159\u00edpad\u011b, \u017ee jde o neodstranitelnou vadu, m\u00e1 z\u00e1kazn\u00edk pr\u00e1vo na v\u00fdm\u011bnu v\u00fdrobku za nov\u00fd bezvadn\u00fd, nebo odstoupen\u00ed od kupn\u00ed smlouvy a vr\u00e1cen\u00ed pen\u011bz.<\/p>\n

    V p\u0159\u00edpad\u011b, \u017ee charakter neodstraniteln\u00e9 vady nebr\u00e1n\u00ed \u0159\u00e1dn\u00e9mu u\u017e\u00edv\u00e1n\u00ed v\u00fdrobku (nap\u0159. estetick\u00e9 chyby) a spot\u0159ebitel ne\u017e\u00e1d\u00e1 v\u00fdm\u011bnu v\u00fdrobku, m\u00e1 pr\u00e1vo na p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny. P\u0159i poskytov\u00e1n\u00ed slevy se bude br\u00e1t v \u00favahu charakter chyby, stupe\u0148 a zp\u016fsob opot\u0159eben\u00ed v\u00fdrobku, d\u00e9lka a m\u00edra jeho u\u017e\u00edv\u00e1n\u00ed i mo\u017enosti jeho dal\u0161\u00edho pou\u017e\u00edv\u00e1n\u00ed.<\/p>\n

    Tento reklama\u010dn\u00ed \u0159\u00e1d byl vypracov\u00e1n ve smyslu z\u00e1kona \u010d. 40\/1964 Sb., Ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f (ob\u010dansk\u00fd z\u00e1kon\u00edk), z\u00e1kona \u010d. 250\/2007 Sb. o ochran\u011b spot\u0159ebitele a o zm\u011bn\u011b z\u00e1kona \u010d. 372\/1990 Sb. o p\u0159estupc\u00edch ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f. Nab\u00fdv\u00e1 \u00fa\u010dinnosti dnem 01.08.2019<\/p>\n","protected":false},"excerpt":{"rendered":"

    Reklama\u010dn\u00ed \u0159\u00e1d Tento reklama\u010dn\u00ed \u0159\u00e1d up\u0159es\u0148uje postup spot\u0159ebitele v p\u0159\u00edpad\u011b, \u017ee i p\u0159es ve\u0161ker\u00e9 \u00fasil\u00ed spole\u010dnosti Wise solutions, s.r.o. nab\u00eddnout spot\u0159ebiteli v\u00fdrobek spl\u0148uj\u00edc\u00ed po\u017eadavky na kvalitu stanovenou normami platn\u00fdmi v Slovensk\u00e9 republice i v cel\u00e9 EU, vznikne na stran\u011b spot\u0159ebitele opr\u00e1vn\u011bn\u00fd d\u016fvod k uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady prod\u00e1van\u00e9ho v\u00fdrobku. \u010cl\u00e1nek 1 V\u00fdb\u011br v\u00fdrobku …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-content.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-534","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/pages\/534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/comments?post=534"}],"version-history":[{"count":3,"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/pages\/534\/revisions"}],"predecessor-version":[{"id":602,"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/pages\/534\/revisions\/602"}],"wp:attachment":[{"href":"https:\/\/www.knownskincare.com\/cs\/wp-json\/wp\/v2\/media?parent=534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}